Privacy Policy

Privat Foods. ("Privat Foods", "we", "our", or "us") operates this website and the associated digital touchpoints for our businesses — including Privat Cafe, Ana's Italian, Privat Food Court and our Food Distribution division.

This Privacy Policy describes how we collect, use, store, and share personal information when you visit our website, make an enquiry, or interact with our services. By using our website, you agree to the terms described in this policy.

We collect personal information in the following ways:

Information you provide directly:

• Name, company name, email address, phone number and city — when you submit a business enquiry or partner form
• Dining preferences, reservation details and special requests — when you make a restaurant booking
• Order details and delivery address — when you place orders for food products
• Feedback, complaints, or correspondence submitted via email or our contact forms

Information collected automatically:

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on each page, and navigation path within our website
• Referring website or source from which you arrived

We do not collect sensitive personal data such as payment card numbers directly. Any payment processing is handled by third-party certified payment gateways.

We use the personal information we collect for the following purposes:

• To respond to enquiries — reviewing and responding to business, partnership, or general enquiries submitted through our forms
• To manage reservations and orders — processing your table bookings, food orders, or water delivery subscriptions
• To improve our services — understanding how visitors use our website in order to improve content, navigation, and functionality
• To communicate with you — sending confirmations, order updates, or responses to your queries
• For legal compliance — meeting applicable Indian laws and regulations, including FSSAI, GST, and data protection requirements
• For internal analytics — understanding enquiry volumes, partner categories, and regional demand patterns to improve our business operations

We do not use your data for automated decision-making or profiling that would have a significant legal effect on you.

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• With service providers — third-party vendors who support our operations (e.g., email delivery, website hosting, analytics), who are contractually bound to protect your data
• Within the Privat Foods group — with internal teams and subsidiaries where necessary to fulfil your request
• With distribution partners — only where your enquiry specifically relates to these products and you have consented
• Legal requirements — when required by law, regulation, court order, or government authority

Our website uses cookies — small text files stored on your device — to improve functionality and understand visitor behaviour. We use the following types:

• Essential cookies — required for the website to function (e.g., session management, form state). These cannot be disabled.
• Analytics cookies — help us understand how visitors navigate our website. We use anonymised data only and do not link analytics to individual identities.
• Preference cookies — remember your language or region settings across visits.

You may disable non-essential cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain features on our website.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Business enquiries — retained for up to 24 months from the date of submission, or until the business relationship concludes
• Reservation and order records — retained for up to 7 years in accordance with Indian accounting and tax regulations
• Website analytics data — retained in anonymised form for up to 26 months
• Email correspondence — retained for up to 3 years from the date of last communication

After the applicable retention period, data is securely deleted or anonymised.

Subject to applicable Indian data protection law, you have the following rights regarding your personal information:

• Right to access — you may request a copy of the personal data we hold about you
• Right to correction — you may request that we correct inaccurate or incomplete information
• Right to deletion — you may request that we delete your personal data, subject to any legal retention obligations
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time
• Right to object — you may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us at legal@privathealthcaregroup.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These include:

• HTTPS encryption for all data transmitted via our website
• Access controls limiting who within our organisation can view personal data
• Regular security reviews and vulnerability assessments of our digital infrastructure
• Contractual data protection requirements with all third-party service providers

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take prompt steps to delete it.

If you believe a child has provided us with personal information, please contact us at legal@privathealthcaregroup.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.